Kitchener, Ontario Canada
1 (519) 590-8027 hbrown@performancematters.ca
Design, develop and deliver in the digital age

Facilitation

Connect People with People

Lead groups to clarify issues, problem-solve and find solutions.

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Process

Connect Steps in a Process

Work with organizations to define and redesign processes.

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Strategy

Connect People to Strategy

Help organizations communicate their strategy and how it relates to individuals.

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Learning

Connect People with Concepts

Design engaging, learner-driven programs that help people perform better.

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Learning Solutions


We’re introducing a new system and our employees need to know how to use it.”

 

Process Solutions

“Our process is complicated and inconsistent. When a client asks about the steps, the response they hear depends on who their talking to.”

 

Organization Solutions

“Our business is growing. We want our acquired companies to identify with our brand and culture.”

Latest Projects

  • Enhancing senior leadership through MBA-style program
    Enhancing senior leadership through MBA-style program

    This manufacturing company recognized the importance of increasing its leadership 'bench strength' as a key factor impacting its ability to grow. I worked with senior leaders and the...

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  • Aligning training strategy with organization’s strategy
    Aligning training strategy with organization’s strategy

    This regional municipality in Ontario wanted to assess their training offering across the organization in order to align it with the new corporate direction and strategy.  We conducted...

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  • Designing training strategy to support company growth
    Designing training strategy to support company growth

    This technology client recognized the need to provide professional, scalable training to their customers in order to successfully grow their business. I analyzed their internal processes and service...

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  • Changing culture through social learning and gamification
    Changing culture through social learning and gamification

    Worked with a technology client to support their rebrand and culture launch. Created several short e-learning modules that highlighted the critical aspects of their culture. Modules were hosted...

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What we do

  • Implement Solutions
    Implementation starts with a sponsor and requires commitment and sensitivity to the impact of the change.
  • Evaluate Solutions
    Evaluate program success against defined performance outcomes.
  • Assess Needs
    Finding the right solution starts with understanding the need.
  • Design Solutions
    Solutions crafted around the individual, processes and the organization.