Chat GPT and L&D
Introduced in November 2022, ChatGPT has exploded and is cropping up online on social media feeds, daytime news, and newspapers. If this is new to you, ChatGPT is an Artificial Intelligence (AI) model that engages in human-like conversations. Go here for a ChatGPT...
Technology for an online training program
[Note: This is a continuation of my November newsletter. If you missed it, read it here.] I’ve had a few people contact me recently about redesigning their in-person programs for online delivery. It’s different from two years ago when people scrambled to move to...
Designing an online blended training program
I’ve had a few people contact me recently about redesigning their in-person programs for online delivery. It’s different from two years ago when people scrambled to move to virtual. These folks are looking for a more sophisticated way of engaging with their...
Engaging Stakeholders in the Design Process
"I can do things you cannot, you can do things I cannot; together we can do great things." — Mother Teresa There’s a tension between soliciting input to collaborate with others and plowing ahead to get the job done. Whether you’re developing an independent training...
What’s your vision for 2023?
A professional services firm has a three-year strategy which includes significant growth across the organization. The learning team is determining how they can support this growth. They have created a learning strategy to ensure: They include learning for...
Who owns learning and development?
A regional municipality had a change of leadership. The new Chief Administrative Office (CAO) wanted to focus on leadership development as one of the strategic pillars of the organization. The Manager, Learning and Development started assessing the leadership...
Training needs assessment
You work in a learning and development department in a medium to large organization. The VP, Service Delivery runs the four call centres and has approached you saying, “Team leaders need training on coaching.” The VP says the latest Employee Opinion Survey results...
Debrief activities to anchor learning
"We do not learn from experience… we learn from reflecting on experience." -- John Dewey There are two great training books – Telling ain’t Training by Harold D. Stolovich and Training ain’t Performance by Harold D. Stolovich and Erica Keeps. They get at one of...
How visual design informs instructional design
When I was in my early 20’s I worked for a boutique training consulting firm in Toronto. I worked with Brett Lamb, a graphic designer, who makes concepts and processes come to life through illustration on the page. Among many things, Brett taught me the basics and the...
Neuroscience and Learning Design
Neuroscience is the study of the human brain and nervous system. Findings and insights from neuroscience can help us design training so participants are more likely to: Encode information into their long-term memory. Be able to retrieve it...