Privacy Policy

In the course of doing business, Performance Matters is entrusted with confidential, proprietary and private information about its clients, customer and employees. We have a responsibility to protect all confidential, proprietary and private information given to us by our clients. We take the responsibility for the privacy of personal information about our clients, their employees and customers very seriously. Performance Matters has established this Privacy Policy to protect the privacy rights of its clients and associates. This Privacy Policy has been created to conform to the ten privacy principles developed by the Canadian Standards Association.

Principle 1: Accountability

Performance Matters is accountable for all personal information in its possession or custody, including any personal information disclosed to third parties for processing or other administrative functions.

Principle 2: Identifying Purposes

Performance Matters shall identify the purposes for which personal information is collected either before or at the time the information is collected.

Principle 3: Consent

The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate, or where required or permitted by law. In cases where our clients’ customer or employee personal information is conveyed to us, we will ensure that consent requirements are met.

Principle 4: Limiting Collection

Collection of personal information shall be limited to that which is necessary for the purposes identified by Performance Matters. In assignments conducted for clients, collection of personal information shall be limited to that which is necessary for the purposes of the assignment.  In all cases, the information shall be collected by fair and lawful means.

Principle 5: Limiting Use, Disclosure and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by applicable law, rules or regulations. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Principle 6: Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary to fulfill the purposes for which it is to be used. In the case of an assignment conducted for a client, Performance Matters will verify the personal information with the client.

Principle 7: Safeguards

Personal information shall be protected by security safeguards appropriate to the sensitivity level of the information, and in the case of information provided to Performance Matters by clients, in accordance with agreed safeguards.

Principle 8: Openness

Performance Matters shall make information available to its clients and associates about the policies and practices that apply to the management of their information.

Principle 9: Individual Access

Upon request, an individual shall be informed of the existence, use and disclosure of their information, and shall be given access to it. An individual may verify the accuracy and completeness of their information, and may request that it be amended if appropriate.

Principle 10: Challenging Compliance

Questions or complaints with respect to privacy and the Performance Matters privacy policy or practices may be directed to Hannah Brown via email at